Trust & Safety Specialist

As a Trust & Safety team member, you will provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role, you will report directly to a Trust & Safety Team Lead within a specialized division. You will use your keen eye for details and excellent problem solving skills to identify and prevent fraudulent behavior, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users. You will identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform; leverage data to identify patterns and trends in fraudulent activity; identify procedural gaps to develop efficiency and effectiveness within the team; and manage critical and high-risk situations appropriately and with a sense of urgency. You will also adjudicate user consumer reports while adhering to geographic compliance & regulations; validate the authenticity of user identification; adhere to legal and risk-related policies and procedures; partner with various stakeholders to implement fraud mitigation tactics and support change management efforts; investigate, audit, and decision on sender Gig related claims; research industry standards and best practices to improve internal processes; reduce company losses by assessing internal and external liabilities; and partner with law enforcement as needed when managing ongoing investigations.