Customer Support Representative

As a Customer Support Representative, you are in direct contact with our customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. This means handling all forms of customer contact and answering their questions or tickets in a timely and professional manner. The customer experience also extends into Operations and Compliance in that the Customer Support team is often the first line of defense when dealing with machine malfunctions or compliance issues. It is up to our team to resolve these issues as fast as possible while informing the correct departments and people of what actions need to be taken. In addition to ensuring that our customers have a good experience and are able to purchase, it is extremely important that all Customer Support team members are checking every profile they interact with for ToS or Compliance violations.