Life Cycle Services Representative (Remote)

The Life Cycle Management, Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams.

Own and execute on assigned Cisco renewal opportunities within assigned accounts. Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal. Work with sales to identify and present upsell opportunities within existing client base.

Provide financing options & related information when appropriate. Process client transactions such as orders, quotes, or returns timely and accurately. Facilitate post-renewal system (LAMP) updates with Data Team. Obtain Cisco training and relevant certifications as time permits.