Job Description
The Support Specialist serves as the primary point of contact for customers, ensuring satisfaction by providing solutions to their issues. Responsibilities include handling requests via email, phone, and chat, troubleshooting technical issues, and escalating complex cases, requiring strong communication, financial skills, and a customer-first mindset. Daily tasks include responding to client requests, processing complaints, escalating issues in Jira, updating articles in Confluence, and verifying B2B clients through the ticketing system.
About PayDo
PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada , and MFSA in Malta, operates in 140 countries.