Customer Support Engineer

The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE e-terra products. Responsible for addressing customer issues and concerns with GE e-terra AEMS. In this role, you will take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues. You will engage with customers on day to day issues and organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue. Mentors staff in troubleshooting and analysis methods and provide knowledge transfer by writing user/technical documentation and case notes. Act as a technical resource for staff.