eFill Pharmacy Tech

This position is remote within California. As an agent of the physician, the pharmacy eFill specialist is responsible for gathering information from medical records and other sources as required to process medication refill requests while adhering to the departments protocol policies. Responsibilities may include: Conducting and analyzing EMR chart notes and/or laboratory tests. Reviews renewal requests to ensure that the patient has a participating e-fill provider and has documentation of previous and/or future appointments in the clinic schedule. Ensures each refill request has appropriate documentation in the patients chart. Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication. Appropriately notifies the correct entities if a patient has not adhered to the monitoring parameters established by the prescribing provider. Keep accurate records and pay close attention to details on all renewal requests. Meets timelines for resolution of medication renewal requests. Maintains sole expertise on the work flow of the MRMS and may be required to work alone during parts of the refill process. Help streamline the e-fill process for patients and clinic staff. Educate the clinic staff regarding the e-fill process. Update patients of the status of their refill requests. Answers, screens, and processes a high volume of incoming calls in a professional manner. Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.