Principal Product Designer, CoreX AI

About the team:

• They are a team of 80+ designers, writers, researchers, and systems thinkers.
• They are devoted to building experiences that feel both intelligent and human.
• They observe language as the connective tissue between people, products, and intelligence.

About the role:

• You’ll define how AI works, behaves, and earns trust across the Gusto platform.
• You’ll shape the interaction model, UX principles, and product direction for AI across Gusto.
• This role is both strategic and hands-on.

Here’s what we're looking for:

• Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust.
• Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency.
• Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders.