Director of Customer Experience

Lead our customer-facing operations within the Care Delivery organization. This leader will oversee multiple teams that serve as the front line for families, schools, and partners - spanning enrollment, family support, school partnership support, and ongoing success in care. As the company integrates two legacy teams and systems, this role will play a critical part in unifying our customer experience ethos, optimizing people, processes, and platforms, and ensuring our operational model scales with both compassion and efficiency. You will lead and develop managers and teams responsible for: Supporting families as they begin and continue their care journey; Partnering with schools and community organizations who refer families into care; Managing inbound and outbound communication for enrollment and engagement; Tracking outcomes and satisfaction to continuously improve the experience.