Customer Success Associate

We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products. Looking for a reliable, detail-oriented, hard-working individual to join our Customer Success team, working with both our internal teams as well as clients. What will I be doing? Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up. Promote a “customer first” environment at all times. Build fun and welcoming client relationships. Provide top-quality service complying with the SLA's defined, helping to ensure customer satisfaction and strengthening customer relationships. Handle customer interactions with diplomacy and tact. The individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a noncondescending manner. Be organized, detail-oriented, take initiative and follow up independently. Acquire excellent product knowledge to guarantee the quality of service provided to customers. Push yourself and the team by recognizing and suggesting areas of improvement. Interact and work together with the different areas of the company.