Job Description
The Implementation Specialist is pivotal in supporting Raptor Technologies' growth and market leadership by expertly managing client implementations. You will meet with customers post-sale to showcase software features, configure systems as directed, and manage routine implementations for small-market clients. This role requires demonstrating a thorough understanding of Raptor products and adhering to departmental procedures.
Key responsibilities include configuring and customizing software modules such as Visitor Management, Kiosk, and Premium Volunteer based on client needs, sending recap emails with summaries and resources, and maintaining accurate Salesforce records.
You will conduct product configuration sessions via Teams, manage project implementations for Visitor Management, Kiosk, and Premium Volunteer, and handle auxiliary tasks such as CRG Maps and GeoFencing.
About Raptor Technologies
Founded in 2002, Raptor has partnered with more than 60,000 schools to provide integrated safety software and services.