Oversee all communications throughout each project
Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
Ensure there are zero client escalations

Risk & Issue Management:

Identify, assess, and mitigate project risks, resolving obstacles as they arise.
Document and execute upon specific requirements associated with new product, program/LOB launches; manage major change requests
Be able to establish cadence for regular meetings to meet required due dates and to maintain strong collaboration and coordination across project team members supported by preparing and issuing Meeting minutes in a timely manner

Professional Services Support Responsibilities:

Support and manage projects on behalf of IT
Partner closely with project team members to drive quality results and deliverables
Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint

Sutherland

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. They believe that the best relationships come from trust and value and over 60 percent of their revenues come from clients with them for more than 11 years.

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