Strategic Support Specialist

Role Responsibilities:

• Execute manual workflows and program processes that are not yet automated or standardized.
• Support the launch of new business initiatives by operationalizing early-stage processes.
• Adapt to frequent changes in program scope, requirements, and workflows.

Key Qualifications:

• Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).
• Exceptional attention to detail and ability to manage complex manual workflows.
• Bilingual skills (Spanish or Haitian Creole) strongly preferred.

Work Environment:

• Remote position requiring a reliable, high-speed internet connection and a secure workspace.
• Prolonged periods of stationary work at a desk with frequent computer use.
• Must be able to perform repetitive, detail-oriented tasks with high accuracy over extended periods.

Benefits & Culture:

• Competitive salary and equity package with medical, dental, and vision insurance.
• Flexible PTO, parental leave, and caregiver leave with a 401(k) match up to 4%.
• People-first culture celebrating community, transparency, and authenticity.