Instructional Designer

Our Instructional Design team provides vital Product and Change Management education, enabling our customers to succeed. The Instructional Designer's impact will be felt company-wide through reducing support tickets and customer calls, reducing customer churn, and increasing customer value and adoption. As an Instructional Designer you will partner with our teams and clients to solve problems, think strategically, and create amazing training material. You will assist and collaborate with teammates in the development of customer education content. Your Daily Adventures will include: Scoping, creation, and evolution of engaging, scalable content to drive customer outcomes. Creating and writing self-paced courses, training assets, and supporting resources including videos, job aids, assessments, and other collateral. Maintaining working knowledge of customers’ different personas and use cases.