Senior Functional Consultant D365

Why join Nortal:

• Say goodbye to micromanagement: champion autonomy, open communication, and diversity.
• Outcomes over hours: focus on impact with flexibility for personal well-being.
• Vibrant community: join a close-knit LATAM remote team with tech talks and virtual coffee breaks.

About the project:

• You'll join a large-scale customer engagement and digital transformation initiative for a leading organization in employee benefits, insurance, and healthcare.
• As a D365 Functional Consultant, you'll act as a trusted advisor defining and implementing customer engagement, marketing automation, and communication strategies.
• The role combines business consulting, functional solution design, and hands-on configuration to modernize processes.

What you’ll do:

• Lead discovery workshops to analyze current-state processes and design future-state solutions using Dynamics 365 Customer Insights Journeys.
• Design end-to-end customer journeys covering lead generation, onboarding, retention, and cross-sell/upsell across email, SMS, events, and digital channels.
• Configure environments including journeys, segments, triggers, forms, landing pages, and lead scoring models.

What makes you a great fit:

• Bachelor’s degree in Computer Science or Engineering.
• 4+ years of hands-on experience with Dynamics 365 Marketing and Customer Insights Journeys; strong knowledge of Dataverse, Power Platform, and Microsoft 365.
• Excellent communication and stakeholder management skills; preferred certifications: MB-220, PL-200, MB-910.