Care Coordination Specialist

A Case Management (CM) Specialist lends administrative support to Case Managers and Care Coordinators in the Case Management program, regularly collaborating and engaging with other team members to support daily operational tasks. This role requires significant attention to detail, ability to prioritize and organize your work and regularly assess current workflows and create efficiencies. Duties are primarily performed in a virtual work environment. The responsibilities of the position include but are not limited to: proactively evaluate and process assigned tasks within the medical management system, schedule and manage meetings in Outlook and system calendaring functions, process requests for beneficiary and/or provider education within established timeframes, handle incoming and outgoing phone calls, including an inbound phone queue regarding care coordination or case management inquiries in an efficient and professional manner, respond to daily email messages in an efficient and professional manner, utilize standard program processes to respond to beneficiary, provider and staff requests, support the CM leadership team by coordinating tasks and day-to-day activities, as requested, efficiently identify and resolve issues or address barriers to daily work, foster cross-functional communication with other organizational teams/departments, work independently and collaboratively in a fast-paced environment and perform other duties as assigned.