Senior Engagement Manager

Grafana Labs is seeking a Senior Engagement Manager to lead customer engagements and drive successful business outcomes in the observability space. This role involves managing a diverse portfolio of customer projects, leading project planning, execution, and delivery while aligning with customer expectations. Responsibilities include coordinating cross-functional teams, monitoring project progress, preparing status reports, defining project scope, and facilitating team meetings. The ideal candidate will possess strong problem-solving abilities, business acumen, and experience with project management tools and CRM systems. This position offers the opportunity to make a significant impact by ensuring the successful delivery of Grafana technologies and resilience in observability architecture for Grafana's customers.