Senior Customer Success Manager

An overview of this role:

• As a Customer Success Manager, you’ll help GitLab customers turn their desired business outcomes into real, measurable results on our DevSecOps platform.
• You partner with customers after the sale to align on objectives and guide their adoption journey.
• You act as the primary GitLab liaison for your book of customers.

What you’ll do:

• Guide customers on how to use the GitLab platform, best practices, and common use cases to support adoption and value realization.
• Map and manage the customer journey, helping customers plan for future adoption across additional use cases.
• Collaborate with GitLab Support, Product Management, Sales, Professional Services, and other teams to address needs and share customer feedback.