Change Management Associate – DashMart

As a Change Management Associate at DashMart, you will play a crucial role in the Central Ops Enablement team, ensuring successful adoption of operational changes. Your responsibilities include applying change management frameworks, partnering with various teams for effective change delivery, and leveraging technical tools like Jira to enhance operator experience. You will interpret readiness data, recommend process adjustments, document SOPs with precision, and influence cross-functional teams, ensuring alignment and clear communication across different levels. The role involves optimizing request flows and automated workflows, identifying risks through ticket trends, and providing valuable feedback. A strong background in change management, operational enablement, or program support is valuable along with excellent communication, interpersonal skills, and proficiency in tools like Jira and Salesforce Service Cloud. This position requires a solutions-focused mindset in ambiguous environments.