Customer Enablement Manager

We’re looking for a Customer Enablement Manager to accelerate customer adoption and success by equipping both customers and internal teams with the knowledge, skills, and confidence to unlock the full value of People.ai. This role sits at the intersection of customer education, product adoption, and internal enablement, ensuring every customer, CSM, and partner knows how to turn product capability into measurable business outcomes. You’ll design and deliver scalable, data-driven learning experiences—spanning onboarding, product training, and continuous education—to drive higher engagement, retention, and satisfaction across the customer lifecycle. This is a high-impact, cross-functional role for a creative educator who thrives at simplifying complexity, scaling knowledge, and inspiring confidence in others. Responsibilities include designing engaging live and on-demand technical training, building a scalable content roadmap and learning hub, developing onboarding programs for Customer Success, Support, and Services, and implementing data-driven improvements. You will also drive cross-functional enablement alignment and foster a learning culture through peer mentoring and interactive workshops. Measure and report program impact, tracking adoption rates, engagement, and knowledge gains to continuously refine enablement strategy.