People.ai

Manage and resolve customer support cases independently, maintaining an average Time to Resolution (TTR) of 5 business days for standard cases. Use SQL/SOQL and product tools to analyze, diagnose, and troubleshoot customer support requests with precision and efficiency. Provide timely, clear, and empathetic communication to customers, ensuring they feel heard and valued throughout the support process.

As a Senior Engagement Manager at People.ai, you will be a pivotal contributor, successfully guiding project teams to deliver complex technical projects across various phases of the customer journey. You will be responsible for managing resources, schedules, and creating best practices and change management plans in close partnership with our customers. This role ensures adherence to quality and governance throughout the customer onboarding lifecycle, actively managing issues, risks, and project change requests to guarantee successful and on-time project delivery, and continuously contributes to process improvement initiatives within our implementation methodology.

As the GenAI Sales Apps Lead Product Lead, you will spearhead the creation of next-generation tools that help sellers do their jobs more efficiently and empower sales leaders with precise, AI-driven insights. This is a high-impact opportunity to own the end-to-end product vision, collaborate with cross-functional teams, and deliver innovation that transforms how businesses project and achieve their revenue goals.