Consultant, Customer Success

Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts. Lead discovery processes to understand customer needs and align project configurations accordingly. Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams. Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies. Identify and influence expansion opportunities by integrating insights into the future of the customer journey. Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap. Always represent the People.ai brand and help grow the team and hire great talent.