Enterprise Account Manager

The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers. You’ll identify growth opportunities, new use cases, and drive consumption. You'll lead the resolution of escalations, while identifying and implementing continuous improvement opportunities to prevent repeated issues. You'll also advocate internally for ways to improve the product and services to expand the account. You'll drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximise their investment in Instabase. You must lead renewals end-to-end. Proven track record of success in customer success and technical account management is a must, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals. Experience owning post-sales strategic customers end-to-end, including renewals and organic expansion.