Job Description
Steering procedures to solve complex major problems in the task area. Analyzing potential or existing incidents within the problem management process, including root cause analysis. Defining and tracking measures, developing workarounds to prevent recurrence, and defining/placing change requests. Communicating information to stakeholders, including management, and initiating escalations when needed. Functionally steering all relevant service providers. Designing, implementing, and checking quality assurance measures and being involved in strategic design requirements related to problem management. Practicing knowledge management. Availability for on-call support is required.
About Deutsche Telekom TSI Hungary Kft.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, provides a wide portfolio of IT and telecommunications services with more than 5000 employees.