Client Services Manager

The Client Services Manager is responsible for leading the cross-functional client team and providing the highest level of service to our clients. The role serves as both internal and external client liaison, including triaging, managing, monitoring, and support of a client-related activity, primarily related to Cotiviti Prospective Claims Accuracy products. Responsibilities include assisting clients in succeeding with Cotiviti by understanding their needs and identifying solutions, managing operational implementation, coordinating joint meetings with internal staff, performing root cause analysis, providing client testing support, analyzing monthly results, and identifying client education needs.