Customer Experience Associate

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. You will interact with buyers and sellers with a customer first attitude ensuring a positive experience. It is expected that you resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. You should become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users. Finally, you should work with other departments to troubleshoot, research and resolve open questions and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.