Strategic Accounts, Customer Success Manager

Responsibilities include serving the customers, driving growth through value delivery and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking with tactical execution. The Strategic Accounts, Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest. You will develop strong relationships and become the Trusted Advisor to our Strategic Customers. This role will also identify new business opportunities as well as areas of improvement among existing customers. You will drive a value based dialog with the Customer / Partner, defining joint success and value metrics, and effectively communicating value realization through the customer’s lifecycle. Minimize Churn, anticipating and identifying risks and mitigating them. Be the voice of the customer with internal cross-functional teams supporting them. Analyze data through reports and trends, get insights to drive actions at customers.