Customer Care Representative

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. Answer inbound calls and assist customers with questions, concerns, or product/service issues. Use provided tools to document and resolve customer needs accurately, and follow established protocols for communication and case handling. Participate in required certification courses to qualify for client assignments. Deliver service in a professional and brand-aligned manner and maintain performance targets in quality, communication, and efficiency.