Job Description
As a Tier 2 Technical Support Specialist, you’ll be the go-to expert for handling more complex technical issues that go beyond Tier 1. You’ll work closely with Product, Engineering, and Tier 1 Support to resolve escalated customer problems, identify bugs, and contribute to our support documentation. What You’ll Be Doing Troubleshoot and investigate advanced issues reported by internal stakeholders (e.g., Tier 1, Operations, Onboarding teams) Reproduce bugs using internal tools and test environments, and prepare clear, actionable Jira tickets for Engineering Serve as an escalation point and subject-matter resource for our Tier 1 support team Collaborate with Engineering to triage and prioritize technical issues Contribute to internal knowledge bases, FAQs, and support documentation Identify recurring issues and propose process or product improvements Assist in onboarding and training new support team members
About OneVest
OneVest is a fast-growing technology company on a mission to Power the World’s Wealth by revolutionizing how financial institutions deliver wealth management services.