Senior Customer Service Representative

Seeking a Senior Customer Service Representative to join the 311 team, with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for performing clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants. The representative is expected to check records for accuracy of information and for conformity with established policy and procedures, monitor and provide coaching to other staff, and perform ordinary mathematical computations while accepting and processing payments. Furthermore, they will provide high-volume customer service to licensing applicants in person and via phone, assist applicants with outreach to other city agencies, and answer telephone calls, emails, and written correspondence.