Certified Recovery Specialist

Important Role Note:

• Must either live or work in Pennsylvania.
• A minimum of 18 months of recovery in a continuous manner of personal, lived experience.
• Minimum high school diploma/GED.

In this role, you will:

• Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support.
• Use effective written skills to complete professional documentation and to interact with patients, clinicians and external stakeholders through various communication channels.
• Prioritize effectively across multiple channels.

We're looking for someone who has:

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company.
• Experience de-escalating highly emotional conversations and communicating with empathy and respect to vulnerable patient populations.
• A collaborative mindset and ability to build rapport in a remote first work environment.