Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support.
Prioritize effectively across multiple channels and follow care team protocols using good judgment to identify barriers to care.
Interact and problem-solve with multi-disciplinary teams to ensure a safe and excellent patient experience and resolve issues related to prescriptions.
Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
The Opportunity Alliance works with people to build better lives and stronger communities. They provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
Provide empathetic and solution-focused assistance through various channels.
Drive member engagement from enrollment through program completion.
Establish human connections with members and provide personalized support.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.
Deliver virtual individual and group counseling sessions to support recovery and promote wellness. Conduct intake assessments to evaluate Member readiness and determine appropriate level of care. Maintain timely, accurate documentation in an electronic medical record (EMR) system.
Affect is transforming addiction treatment through an innovative, evidence-based digital program, specializing in treating substance use disorders.
Provide excellent customer service and product information to patients and providers.
Support field teams, operations, and sales by delivering timely feedback.
Proactively create a better patient experience.
Apria Healthcare's mission is to improve the quality of life for patients at home by providing home respiratory services and select medical equipment. They strive to meet the needs of their patients with empathetic, thoughtful, and compassionate people.
Work primarily remotely with the patient’s medical practice staff and Guidehealth’s Case Management team to manage a targeted population of patients.
Assist patients in achieving better health outcomes by addressing their questions, connecting them with the medical practice, and implementing high-impact care plans.
Document patients’ medical history and medical issues accurately in the electronic health record (EHR).
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, making great healthcare affordable and improving patient health.
The Admissions Counselor leads the treatment team, alongside providers, care navigators, and administrators. Conduct intake assessments to evaluate individuals’ appropriateness for the program. Provide individual support, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators.
Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Process transactions on insurance accounts and interact with insurance companies.
Communicate with staff and third-party customers to ensure accurate processing.
Prioritize accounts to maximize aged AR resolution, and research documentation.
Oregon Health & Science University values a diverse and culturally competent workforce. They are proud of their commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Engages with customers both face to face and virtually
Develops and implements effective business and territory call plans
Pfizer is a global biopharmaceutical company committed to the quality and delivery of safe and effective products to patients. They have an innovative and customer-oriented culture that values diversity, with colleagues working together to impact health for everyone.
Route clinical questions to providers appropriately.
LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Be the first point of contact for patients and their families reaching out to Sailor Health.
Guide older adults and their caregivers through the intake process with warmth and clarity.
Match patients with the right therapist and ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America.
Deliver exceptional customer service to external and internal customers.
Answer incoming calls and handle inquiries related to scheduling and general information.
Ensure administrative and financial preparation of patients prior to their visit.
Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants.
Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
Proactively contact new users to help them book their first session.
Reduce friction: explain how therapy on Clearly works and what to expect.
Drive uptake of special packages, coordinating with Marketing.
Clearly is a mental health platform that makes therapy more accessible, affordable, and effective. They combine personalized sessions with therapists and AI-driven support, offering both professional depth and scalability in a single solution with a network that includes nearly 800 trusted, verified psychotherapists .
Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms.
Troubleshoot technical issues related to the website, patient accounts, and internal tools.
Maintain security and confidentiality at all times, adhering to HIPAA and other regulations.
Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all, with brands focused on specific conditions.
Taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
Helping people with addictions make account adjustments to aid their recovery.
Talking to people who mention suicide, and figure out the best way to help them.
Monzo is on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.
Answer patient calls to schedule or update appointments and provide MyChart support. Use phone and EMR (Epic) systems to maintain accurate patient information. Participate in training to build consistency and contribute to a positive team culture.
Hummingbird partners with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients.
Facilitate all aspects of required medical licensure for clinical personnel.
Drive the licensing process in a proactive, organized and streamlined manner.
Collaborate with credentialing, onboarding, and clinical teams.
Talkiatry is a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist. They provide patients with the care they need and allow psychiatrists to focus on medicine with innovative technology and a human-centered philosophy.
As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs. Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
Stepful offers affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers.