As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs. Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
Provide individualized tutoring and academic coaching to online students.
Assist students with understanding course concepts and completing assignments.
Review diagnostic assessments and tailor tutoring sessions to address specific student needs.
Grand Canyon Education serves students and those who support academic advancement. They lead educational transformation by developing superior ways to help schools grow and prosper. Grand Canyon University is Arizona’s premier private Christian university.
Be skilled at identifying and understanding prospective students’ needs; use critical thinking, creativity, and problem-solving.
Engage in outreach to prospective students via phone, text and email, following expected cadence.
Guide prospects through the application lifecycle from inquiry through deposit, ensuring that they receive accurate and ethical advice.
Noodle is a strategy, services, and technology partner for higher education. They develop infrastructure, provide learning experiences, and grow awareness and enrollment for academic institutions, aiming to empower universities to change the world.
Responsible for providing virtual academic assistance to students in various forms. Assist students in developing strong written communication skills. Develop individual plans for academic support and promote self-confidence and independence.
National University is united in its mission to meet the global education demands of the 21st Century and is dedicated to creating a supportive academic environment.
Provide empathetic and solution-focused assistance through various channels.
Drive member engagement from enrollment through program completion.
Establish human connections with members and provide personalized support.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.
The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.
Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.
Serve as the first line of support for school staff via phone, chat, and email.
Troubleshoot technical issues related to iPads, Hazel’s app, and internet connectivity.
Assist in verifying school users and updating their roles and access levels.
Hazel transforms schools into the most accessible front door to physical and mental healthcare, delivering therapy and medical services virtually to K-12 students.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
Complement the Beacon SSS team by taking on available shifts when extra team members are needed. Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action. Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building.
GoGuardian is helping build a future where all learners are ready and inspired to solve the world’s greatest challenges and their learning solutions is purpose-built for K-12.
Provide participant support, manage program communications and logistics, and moderate virtual training sessions and support groups.
Handle administrative tasks with precision, maintain accurate records, and follow standard operating procedures (SOPs).
Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone.
GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change.
Develop student personas to enable curated opportunity recommendations.
Equip Springboard Fellows and campus engagement staff to deliver persona-based leadership support locally.
Use data insights to continuously refine personas, curation strategies, and engagement approaches.
Hillel International enriches the lives of Jewish students and is the largest Jewish campus organization in the world, present at nearly 1,000 colleges and universities across North America and around the world. Their mission is to create lasting connections with every Jewish student and train them to become the next Jewish leaders.
Drive successful district implementations through onboarding, check-in calls, and renewal preparation. Design and deliver professional learning tailored to teachers, coaches, and administrators. Understand district needs and navigate complex discussions with empathy and confidence.
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere, offering free supplemental learning content and practice.
Own the day-to-day operations behind the coaching app. Help organize clients’ life and work, managing tasks and scheduling. Act as a warm and empathetic communicator with clients via in-app messaging and email.
Assist World offers 100% remote work opportunities and values its employees with bonuses and raffles.
The Accelerator Success Coach will provide coaching and engaging content. The coach will foster a community to help nonprofit members excel in marketing channels. They will support clients of the Community Boost Accelerator Program.
Community Boost helps nonprofits achieve greater impact through marketing.
Build and manage relationships with customers guiding them through onboarding and implementation.
Serve as the primary contact for customers delivering a value-driven customer journey.
Collaborate to drive adoption, retention, and expansion by crafting success plans.
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.