Program Support Specialist

The Program Support Specialist will:

• Ensure a seamless participant experience by handling administrative tasks, maintaining accurate records, and following SOPs.
• Manage program communications across email, Slack, and HubSpot, providing clear and timely participant support.
• Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone.
• Manage Inquiries by responding to participant questions in a timely and professional manner.
• Provide customer support by offering clear, responsive assistance for training-related questions and technical issues.
• Guide participants in using Zoom, the LMS system, and other training platforms, resolving access or functionality concerns.
• Manage Zoom settings, assign co-hosts, troubleshoot technical issues, and ensure smooth session operation.
• Conduct sound, video, and connection tests to confirm facilitators are prepared.
• Clearly and efficiently communicate with facilitators and the Program Director about any issues.