Claims Support Associate

Handles various inbound or outbound provider calls which include researching, resolving, and documenting issues, also handles RCM authorization and intake changes required for claims and billing processing within a 48 hour turn-around time frame. Analyzes data and determines if CareCentrix claims processing guidelines have been followed correctly by researching plan, eligibility, and patient authorization information. Tracks claim detail errors and communicates to up-line management for coaching and training purposes, While participating in and contributes to performance improvement activities.