Responsibilities:
- Own and manage the full lifecycle of customer contract renewals, executing a structured 180, 90, and 30-day cadence.
- Partner with Customer Account Managers during key touchpoints to confirm customer intent, align on scope, and mitigate churn risk.
- Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring.
Internal Coordination:
- Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal.
- Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models.
- Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership.
Analysis and Process Improvement:
- Analyze renewal trends to identify opportunities for process improvement and revenue optimization.
- Build and refine scalable renewal processes, playbooks, and tools for the team and department.
- Ensure all non-renewals are documented with clear reasons to support churn analysis.
Tenna
Tenna empowers customers to control their mixed assets anytime, anywhere on a comprehensive platform. The company fosters a dynamic and collaborative team culture defined by qualities like being quality-obsessed, gritty, continuous learners, and collaborative problem solvers.