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Your Role:

  • Lead multiple teams of developers (onshore and offshore) to deliver the features defined as the development sprints
  • Manage priorities and remove blockers for multiple scrum teams
  • Provide technical guidance to team members by providing design feedback and by providing code samples when necessary

Requirements and Qualifications:

  • Excellent verbal and written English communication skills, impeccable organizational and time management skills
  • Strong knowledge of object-oriented programming and data structures
  • Strong understanding of SDLC processes and ability to identify areas for improvement in tailored processes

Experience:

  • 7-10 years of experience developing enterprise software
  • 5+ years in a management position leading teams of software engineers
  • Strong understanding of call center technology (ACD, WFM) preferred

Intradiem

Intradiem is a technology company on a mission to reinvent customer service through automation. They develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams, supporting hundreds of thousands of customer service agents.

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