Customer Success Manager

TimelyCare is looking for a Customer Success Manager to serve as a trusted advisor and advocate for higher education partners, driving adoption, engagement, and measurable student success outcomes through proactive relationship management, strategic planning, and cross-functional collaboration. In this role, you’ll own a portfolio of institutional partners and be accountable for ensuring each customer achieves meaningful value from their TimelyCare partnership. As a Customer Success Manager, it is paramount to empower campus partners to achieve measurable improvements in student well-being and engagement through scalable success strategies that align TimelyCare’s solutions with institutional goals. Also, leading strategic wellness and impact reviews (QBRs/EBRs) and ongoing check-ins that communicate impact, outcomes, and ROI to executive stakeholders.