Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.
Use motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.
VitalCaring is a leading provider of home health and hospice services. Founded in 2021, it has over 65 locations across the country and is committed to fostering a culture of support, growth, and excellence for its team.
Communicates changes to the physician and other personnel.
Initiates a plan for patient safety, using patient, family, and community resources.
Manages and directs field team to ensure the delivery of safe, effective hospice services.
Optimal Care is a clinician-owned and operated company focused on providing Physician Services, Home Health, and Hospice Care. With an integrated care delivery model, they incorporate technology, innovation, and best practices to produce value-based outcomes in managing chronic disease, rehabilitation, and end-of-life care.
Remotely triage after hours calls 5pm to 8:30am during the week and full days on Saturdays and Sundays
Responsible for after hour admissions and triaging clinical concerns after business hours
Problem solve and maintain emergencies by coordinating all clinical issues with the on-call manager
BAYADA Home Health Care is a leading home health care company that believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. As a mission-driven nonprofit, BAYADA is celebrating 50 years offering compassion, excellence, and reliability.
Provide real-time phone support for field nurses during patient visits.
Help troubleshoot common issues related to equipment, medication handling, documentation, and pharmacy protocols.
Support nurse adherence to therapy standards and pharmacy protocols.
Float is a full-stack platform for Specialty Pharma home infusion, aiming to make healthcare safer, easier, and more efficient. They connect nurses with patients for home medication visits and have facilitated over 82,000 patient visits, scaling their platform and operations.
Rapidly assess and prioritize patients' healthcare needs.
Conduct patient interviews, evaluate symptoms, and perform initial assessments.
Provide advice, educate, and coordinate care.
Virginia Mason Franciscan Health provides exceptional healthcare. They have a comprehensive network of 10 hospitals and nearly 300 care sites across the greater Puget Sound region.
Handle inbound calls from patients and caregivers, providing compassionate and informed triage.
Assist with finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
Research information online and in Privia’s internal knowledge databases to make the most appropriate triage and care advice decisions.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors. Their platform is led by top industry talent and consists of scalable operations.
Prepares, reviews, and submits hospice claims accurately and timely, including Medicare, Medicaid, Managed Care, and other third-party payors.
Identifies, investigates, and resolves billing edits, claim rejections, denials, and payment discrepancies, including coordination of benefit (COB) scenarios.
Maintains strict confidentiality of all patient and financial data in accordance with HIPAA and company policies.
VitalCaring is a leading provider of home health and hospice services. Founded in 2021, they support, inspire, and uplift both their patients and their team members and has grown to over 100 locations across the country.