New Sr. Product Manager, Retention

Responsibilities:

• Own strategy and day-to-day management of the subscription platform, including subscriber flows and cancellation experiences.
• Continuously improve the subscriber portal and lifecycle to identify friction and increase satisfaction.
• Partner with Ecommerce and Lifecycle teams to execute a testing roadmap for subscriber touchpoints.

Qualifications:

• 5–8+ years experience in subscription growth, retention, lifecycle, or loyalty roles.
• Direct experience operating subscription platforms like SKIO or Recharge.
• Strong analytical skills with experience in cohort analysis, retention metrics, and LTV modeling.

Culture & Approach:

• Be strategic and execution-oriented, translating ideas into experiments and improvements.
• Be obsessed with understanding customer behavior to drive retention and engagement.
• Operate collaboratively and proactively in ambiguous, cross-functional environments.