Job Description
The Implementation Specialist plays a crucial role in ensuring the successful onboarding of clients onto Mitratech's HRC suite. This involves a deep understanding of the software product, leading multiple deployments, conducting operational reviews, and configuring the software to meet customer needs. The role entails client training, troubleshooting, and serving as the primary point of contact during onboarding. Collaboration with Product and Design teams is essential for product enhancements, and ongoing feedback to the Engineering teams is expected. The Specialist manages projects from start to finish, tests new modules, and trains clients as needed, while identifying and executing process improvements.
About Mitratech
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions and serves 20,000 client companies globally.