Service Delivery Manager

In this position, you will have the overall responsibility for the quality and compliance of our operations, as Deutsche Telekom Security, in accordance with the agreed contracts towards our existing customers and seek out new business opportunities with them. Tasks: You will supervise contract fulfilment and contribute to its optimization for both the customer and Deutsche Telekom Security and monitor factors, which influence them. You shall establish and refine processes to provide consistently high levels of customer service in a cost-effective manner as part of continuous improvement. You will coordinate the collaboration of the relevant delivery units, their team leaders or OPMs to ensure daily operation and quick solution for issues that may arise. You shall maintain a positive relationship with the customer representatives. We offer a full time position to regular office hours.