Take end-to-end accountability for customer service delivery in the international automotive market. Manage service quality, optimize portfolios, and collaborate with top management to drive success. Manage service delivery using ITIL frameworks and build/maintain strong client relationships. Lead cross-functional teams, coordinate multiple projects, and drive continuous improvement and cost management.
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Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Coordinate service delivery activities between the organizational units and supervise their work. Overall responsibility for the E2E execution of service requests. Primarily responsible for escalation and claim management. Ensure compliance with deadlines and expected service levels.