Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming. Strong overall responsibility for single contracts that combine multiple PU-offerings.
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Accountable for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. E2E execution of standard farming. Responsible for identifying and managing opportunities in contract related standard/product business.
Responsible for service chains of a managed OS service / product cross various organizational units. Accountable for technical content of operational / specialized technical concepts. Ensure the quality of provided services and provides operational support. Coordinate, manage and monitor operational performance. Identify, formulate and implement the improvement of processes and policies to maximize operational output.
We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. Focuses include forecast & cost controlling, internal requests, escalation support, and sales activities.
In this position, you will have the overall responsibility for the quality and compliance of our operations, as Deutsche Telekom Security, in accordance with the agreed contracts towards our existing customers and seek out new business opportunities with them. You will supervise contract fulfilment and contribute to its optimization for both the customer and Deutsche Telekom Security. You shall maintain a positive relationship with the customer representatives.