Chief Customer Officer

Seeking a visionary and results-driven Chief Customer Officer (CCO) to lead and scale our global Customer Success organization. In this critical executive role, you will be the ultimate owner of the post-sales customer experience, driving exceptional value realization, maximizing customer retention, and generating significant expansion revenue (upsells and cross-sells). The CCO will be responsible for defining and executing a world-class customer success strategy that transforms our clients into passionate advocates and long-term partners, directly impacting our company's profitability and valuation.

Operational Excellence: Apply a “green field” approach to select, implement, and optimize best in class Customer Success technology and operational processes to ensure efficiency, scalability, and accurate reporting of key metrics.

Revenue Growth (Expansion): Establish and scale playbooks, processes, and metrics to aggressively drive upsell, cross-sell, and consumption growth within the existing customer base, in tight collaboration with Sales.