Principal SRE

Service Reliability & Operations:

• Own the availability and durability of critical services across production environments and be accountable for outcomes.
• Define SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk.
• Participate in leadership on-call rotations, incident response, and post-incident reviews.

Architect and Design:

• Design automation for common operational tasks to reduce manual intervention and toil.
• Define monitoring, logging, and alerting frameworks such as Prometheus, Grafana, Catchpoint, and ELK.
• Work with CI/CD pipelines, configuration management, and infrastructure as code tools like Terraform, Ansible, and Jenkins.

Collaboration:

• Partner with engineering, customer success, product, and operations teams to support resilient system design.
• Work with customers and vendors to ensure stability prioritization and track SLA performance.
• Document systems, share learnings, and help grow a reliability-minded engineering culture.

Continuous Improvement:

• Lead cross-functional teams to identify gaps in observability and define overall prioritization strategy.
• Identify recurring issues, propose long-term improvements, and design action plans for implementation.
• Promote reliability-focused practices within development and operations teams.