Salesforce Administrator

The Salesforce Administrator will help continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. The Salesforce Administrator will collaborate on all aspects of user management including support cases, training, and designing solutions with user satisfaction being a priority. Duties include overseeing user and license management, managing Salesforce configuration changes, collaborating with stakeholders to gather requirements, identifying underutilized platform features, developing platform roadmap, communicating platform changes, ensuring data quality, system maintenance, and developing documentation. The role also includes managing user support cases, monitoring user adoption, and conducting user training. Skills required include experience in Salesforce upgrades, maintaining Salesforce databases, supporting sales and service cloud, in-depth knowledge of Salesforce products, proficiency in creating Salesforce profiles and managing access, knowledge of importing data and generating reports, and a proactive attitude to platform enhancements. This also requires designing scalable solutions, relationship-building skills, and experience in change management and governance. Qualifications include 3-4 years of experience as a Salesforce administrator, experience with a fast-paced SaaS company, Salesforce CPQ experience, and Salesforce certified administrator or advanced administrator certification.