Director, Worker's Compensation Claims

Lead the line of business technical training strategy, including prioritization of needs and delivery. Work cross-functionally, partner with Learning & Development, and use data and analytics to identify training needs and implement a plan to meet them. Working in partnership with Learning & Development, lead the building of training content and a technical training library that is inclusive of both online and classroom modules, and that aligns to support the ongoing development of technical staff from Associate to Senior Examiner. Lead the creation and delivery of technical training on the claim lifecycle, including coverage analysis, investigation, litigation management, jurisdictional compliance, reserving practices, return-to-work efforts, cost containment strategies, medical causation, and similar programs. Ownership and oversight of the process of onboarding of experienced and non-experienced new hires to ensure success, in partnership with claim offices. Develop a time-based technical roadmap for development of junior staff from Associate to Senior Examiner, including KPIs that link to qualitative improvements to staff development and advancement. Strategy and thought leadership around the Claim Associate training program, including efforts geared to transition Associate Adjusters from trainees to fully productive adjusters. Work in partnership with the Zonal leads and Technical Oversight team to tailor training programs to meet the evolving needs of individual zones and branch offices, ensuring uniform knowledge and addressing jurisdictional nuances. Ensure alignment to quality assurance reviews and zone and office quality improvement plans.