Senior Engineering Manager, Customer Experience

Role & Responsibilities:

• Own scaling the Seller Provided Support initiative to all sellers, leading a full-stack team at the intersection of business impact and technical complexity.
• Design scalable systems that integrate with messaging, payments, and logistics to build seller-buyer trust and reduce operating expenses.
• Partner closely with Product, Design, and platform teams to deliver a world-class, intelligent support platform.

Team & Location:

• This role requires living within commuting distance of the New York City, San Francisco, Los Angeles, or Seattle hub.
• The team offers flexibility to work from home or global offices, valuing in-person time for planning and connection.
• Buyer Engineering owns the end-to-end buyer experience, focusing on discovery, personalization, and customer support.

Qualifications & Culture:

• Requires 8+ years in product/platform engineering and 3+ years managing teams of 6–12 engineers.
• Candidates should have a product instinct, builder mindset, and a track record of owning outcomes end-to-end in ambiguous environments.
• The company culture values action, curiosity, and staying close to users, with a focus on outcomes over credit.