Virtual Assistant

Reductions Specialist:

• Initiates courtesy calls to clients upon case assignment.
• Provides detailed explanations of the reduction process.
• Meticulously logs phone calls, case statuses, and documents into the online document management software.

Key Responsibilities:

• Ensures the efficient linkage of releases onto Litify.
• Confirms PIP benefits.
• Validates damages with a complete provider list.

Additional Responsibilities:

• Answers, screens, and routes incoming calls to the appropriate team member.
• Takes and relays messages or transfers calls to voicemail when staff are unavailable.
• Provides clerical support to office staff, including faxing, copying, and file organization.