Escalation Engineer
Remote regions
GlobalBenefits
Unlimited PTO
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Responsibilities:
- Own the resolution of technically complex support issues, including API failures and on-chain transaction tracing.
- Serve as the bridge between customers and engineering, crafting communications during incidents and quantifying impact.
- Partner with QA to verify fixes and help build regression tests from real escalation cases.
Qualifications:
- 5+ years in technical support or engineering roles within fintech, crypto, or trading platforms.
- Proficiency in API debugging across multiple protocols and familiarity with blockchain fundamentals.
- Strong written communication skills to translate between users and engineers, plus comfort with data tools.
Additional:
- Experience with prediction markets, DeFi protocols, or exchange backends is a plus.
- A background in building internal tools or automations to improve support efficiency is valued.
Polymarket
Polymarket is the world's largest prediction market platform that enables individuals to trade on outcomes across various real-world events. The company is a fast-growing platform with significant trading volume, aiming to become a central source of market-based truth in global media.