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Global Unlimited PTO

  • Own and troubleshoot complex API escalations and on-chain transaction issues for high-value users.
  • Translate customer pain into structured bug reports, participate in engineering triage, and verify fixes.
  • Act as a technical liaison during incidents and aggregate escalation patterns to drive product and tooling improvements.

Technical Communication

20 jobs similar to Escalation Engineer

Jobs ranked by similarity.

US

  • Provide guidance for articulating brand strategy and maintaining brand consistency.
  • Leverage sponsorship platforms to enhance brand visibility and market positioning.
  • Coordinate project teams to plan and activate sponsorship programming.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They have a large team and a culture focused on employee wellbeing, offering various benefits and rewards.

US Unlimited PTO

  • Support the onboarding process of new groups from application through to successful enrollment.
  • Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.
  • Partner with internal team members to ensure a smooth, high-satisfaction experience for customers.

SimplyInsured aims to eliminate fear in health insurance by making it transparent and accessible, specifically working with small businesses. The company is a growing, Y-Combinator-backed startup with over 20,000 customers and a values-based culture focused on radical transparency and high standards.

$133,000–$153,000/yr
US Unlimited PTO

  • Own Company-Level KPIs: Maximize Gross Revenue Retention (GRR) and drive Net Revenue Retention (NRR).
  • Expansion & Upselling: Partner with customers to identify new integration needs, product adoption opportunities.
  • Strategic Retention: Act as the executive sponsor for a portfolio of key accounts, ensuring continuous, high-value delivery.

Redox accelerates healthcare’s transformation with useful data through its flexible interoperability platform, Redox Engine, connecting and powering real-time healthcare data exchange. Connecting to Redox once allows data authorization across a growing network of 12,000+ systems and organizations. They have a remote-first culture, valuing diversity and supporting their team.

5w PTO

  • Develop backend systems using Python (FastAPI), Go, PostgreSQL, and Google Cloud Platform services.
  • Work within a remote-first, flexible environment with a monthly budget for coworking spaces and home office equipment.
  • Collaborate on solving one of healthcare's biggest challenges to make it personalized, proactive, and affordable.

Junction is building the infrastructure layer for diagnostic healthcare to make patient data accessible, actionable, and automated across labs and devices. The venture-backed company is scaling fast, connecting millions, and fosters a remote-first culture with regular in-person offsites.

Canada

  • Building out the OneVest mobile application in React Native, using GraphQL APIs
  • Partnering cross-functionally to collaborate on solution design, balancing technical excellence with delivery velocity
  • Leading technical design and architecture of large-scale features by designing and breaking down complex epics into deliverable stories and tasks

OneVest is a technology company that aims to revolutionize wealth management services for financial institutions. They are known for their innovative team, creativity, collaboration, and pursuit of excellence and have been listed as one of Forbes's best start-up employers.

US

  • Acts as a resource for collection issues and ensures patient accounts are accurate.
  • Monitors patient A/R, sends statements, and posts payments according to standards.
  • Documents all activity on accounts and prepares data needed for court-related circumstances.

Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. They are a team that delivers outstanding care in one of the most beautiful regions in the country.

Europe

  • Drive sales funnel by sourcing and qualifying customer opportunities.
  • Present, promote, and sell TELUS Consumer Goods services to prospective customers.
  • Build relationships with potential customers and quickly establish trust and rapport.

TELUS Agriculture & Consumer Goods leverages technology and innovation to create better producer-to-consumer outcomes by creating a unified, trusted, and sustainable value chain. They offer innovative solutions and purpose-built applications to optimize businesses and move goods through supply chains with more accuracy, efficiency and profit.

  • Manages project scope, schedule, quality, budget, resources, and communication plans while proactively identifying, tracking, and resolving project issues.
  • Leads project meetings, oversees governance and dependency management, and ensures the project team remains focused by minimizing distractions, disruptions, and impediments to progress.
  • Guides project teams in identifying, assessing, and documenting risks throughout the project lifecycle. Develops and monitors risk mitigation strategies that appropriately consider business priorities, process effectiveness, delivery timelines, and regulatory/privacy requirements.

OTIP Group of Companies believes that when employees feel valued, supported, and included, they bring their best to work every day. Join them as they grow into a future that reimagines meaningful benefits support and service, putting their people at the center.

US

  • Manage existing partnerships and ensure compliance with agreements.
  • Develop and execute new business pipeline for new opportunities.
  • Identify strategic partnership opportunities, focusing on education technology B2B.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions that recognize critical thinking. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries and promote a remote-first culture that empowers employees.

Unlimited PTO

  • Manage contracts from cradle to grave across FFP and IDIQ/Task Order vehicles.
  • Partner closely with Program Managers and Project Managers and collaborate with finance and legal.
  • Develop a comprehensive understanding of their contracts portfolio.

Ridgeline is a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. They help their government and enterprise customers solve a big problem they sometimes don't even know they have. At Ridgeline, employees work with the most talented software developers, systems engineers, and subject matter experts.

$128,622–$139,340/yr

  • Provide pre-test and post-test genetic counseling to patients for BillionToOne’s test offerings.
  • Draft accurate and timely test reports for ordering providers, ensuring a high level of attention to detail.
  • Contribute to the development of patient and provider educational materials.

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Forbes named them one of America's Best Startup Employers for 2025, Great Place to Work certified, with over 700 employees.

US 3w PTO

  • Manage general accounting activities, including close processes and ledger maintenance within a shared-services environment.
  • Oversee financial reporting, technical accounting research, and compliance with U.S. GAAP and internal controls.
  • Supervise, coach, and develop a team of accounting professionals while supporting cross-functional collaboration and audit requests.

Claro Enterprise Solutions provides a range of business services, operating within a shared services model across multiple business units. The company fosters a culture that celebrates success and diversity, though specific employee size is not detailed.

US Unlimited PTO

  • Collaborates with the CSO Team to support the development, maintenance, and implementation of security standards.
  • Partner with IT to support the secure implementation of access controls and identity management
  • Participate in and contribute to initiatives for operating system, Docker images, Kubernetes/GKE and configuration hardening in the public cloud

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. They unify the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Bestow is backed by leading investors and trusted by major carriers.

Global

  • Listen to audio recordings and produce accurate, verbatim transcriptions in Catalan.
  • Capture speaker labels, filler words, repetitions, and annotate non-speech events.
  • Ensure high quality standards and maintain steady productivity throughout the project.

The enterprise client is a leading provider of high-quality, diverse datasets for AI model development, specializing in creating valuable training data for machine learning applications. The company operates as a project-based contractor in the AI and data annotation space, with a collaborative and task-oriented culture focused on enhancing AI technologies.

US

  • Develop and maintain infrastructure that powers digital asset custody, trading, staking, and settlement for enterprise financial institutions.
  • Contribute to virtual accounting layers, API integrations, and multi-tenant platform architectures with guidance from senior engineers.
  • Write clear, concise, tested code and participate in code reviews to improve engineering practices.

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They are a diverse team of more than 600 members, united in building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Global

  • Provide customer support in German and English via phone and email for a global e-commerce client, covering product inquiries, orders, and post-purchase assistance.
  • Work independently in a remote environment during scheduled hours, adapting communication to deliver premium retail customer experiences.
  • Document customer interactions appropriately and adhere to service guidelines while using problem-solving skills to address concerns professionally.

TransPerfect is the world's largest privately held provider of language services and globalization management technology solutions, with over 100 offices globally. As a division, TransPerfect Connect specializes in remote interpreting and multilingual customer support, employing a large, culturally diverse workforce dedicated to quality and client service.

Europe

  • Engaging with professionals interested in growth programs.
  • Managing communication and follow-up using digital tools.
  • Organizing and tracking daily workflow using structured systems.

Brightside Collective partners with an established global organization in the field of professional and personal growth. They operate in over 100 countries and are focused on helping individuals develop clarity, direction, and professional capability.

Europe 6w PTO

  • You define market entry strategies by deciding where ESN wins in each market across channels, key accounts, and categories.
  • You curate the A-assortment by building and maintaining a focused, high-impact product portfolio that balances hero SKUs with local market and retailer needs.
  • You set promotional guardrails by defining pricing, promotion depth, and trade investment to protect brand equity while enabling commercial success

The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021. With passion and innovation, it develops high-quality products that promote health, performance, and joy in life.

Canada 5w PTO

  • Collaborate with the Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
  • Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
  • Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.

Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery. They rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities. Demonstrating their values of community, environment, integrity, and collaboration, they strive for No Waste. No Hunger.

Europe

  • Collaborate with the development team to integrate testing and quality assurance into the software development lifecycle.
  • Define and implement structured testing practices, including automated and manual testing strategies.
  • Develop and maintain automated front-end, backend, and API test frameworks

Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. Our team of 500 experts in 20+ countries is trusted by leading enterprises.